Our customer had been working with paper and spreadsheets. This resulted in double entry of data, often inaccurately, along with frequent broken formulas that drove customers crazy.
The Bauen team built a complete end-to-end Power Platform solution. First, we put a mobile app in the hands of field technicians that lets them track their daily measurements and activity. Whether there is a signal or not, the app lets them enter their data. Once it’s uploaded, back in the office an engineer validates the information and approves it for reporting to the customer. This is where we really up the ante.
Once the report is approved for distribution to the client, it is posted to a portal along with all of their other data. Notifications of their availability are sent via email or text, with a link back to the customer portal. Inside the portal, the customer can not only download their reports, but they can also access business intelligence reports that let them slice and dice the data within and across projects over any time period.
This is modern service delivery from the field. Whether it’s a well in the oil patch or a construction site in the city, Bauen Solutions helps you deliver the information experience your customers expect.