We live in a time where relentless business transformation is inevitable and connecting customers, products, people, and data is the gold standard. For businesses big and small, it is essential to find the right technology that can help transform your organization. With Microsoft Dynamics 365 business applications, including CRM and ERP, you can connect every aspect of your company and uncover the possibilities.

What is Microsoft Dynamics?

Microsoft Dynamics 365 is a collection of business applications that help you run every aspect of your company while harnessing the power of predictive, AI-driven insights. Dynamics 365 enables you to build a customer relationship solution that addresses the unique needs of your business.

Microsoft is continuously innovating the applications and listening to users’ needs; therefore, there are additional applications that you can utilize with more coming soon. View the comprehensive list, including Microsoft Dynamics CRM, Finance and Operations, and Business Central, among others.

Bauen Group provides full service Dynamics:

  • Implementation
  • Customization
  • Migration
  • Integration

Dynamics 365 is a collection of five main cloud-based applications within a singular portfolio. The five main applications are Dynamics 365 for Sales, Dynamics 365 for Marketing, Dynamics 365 for Customer Service, Dynamics 365 for Field Service, and Dynamics 365 for Project Service Automation.

Enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster. Keep track of your accounts and contacts, nurture your sales pipeline, and create sales collateral.
Helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.
Enables agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps without losing context, and enhance their workflow with productivity tools.
Helps organizations efficiently track, manage, and deliver project-based services, from the initial sale all the way to invoicing.
Helps organizations efficiently track, manage, and deliver project-based services, from the initial sale all the way to invoicing. Plan projects, estimate costs and easily enter and track project time and expenses on a mobile or web browser.

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Three First-Class Product Features

Relationship Insights and Dashboards

The Dynamics 365 Relationship Insights tool is a feature that tracks and records all specific user’s interactions and communications with customers, including email alerts on emails waiting for a reply, notifications for leads ready to close, and necessary upcoming activities. Additionally, users can create real-time interactive dashboards across the various Dynamics 365 applications.

Multi-Faceted Integration

Users can integrate various Dynamics 365 applications with other Microsoft products and platforms. An example of a highly useful integration is Dynamics 365 with Microsoft Power BI. The combination of customer relationship solutions with a business intelligence platform is incredibly potent as Dynamics CRM, or customer relationship management.

Mobile Capabilities and Options

Users can build a mobile platform that allows for calendars, timeline, video players, workspaces, layouts, tracking and workflow management, and much more. The mobile workspace enables you to track content, leads, and prospects through a mobile-friendly interface. Enhance the company's capabilities and put them in the hands of every team member.

Microsoft Dynamics Benefits for Your Company

Nurture Leads

Users can run multichannel campaigns featuring email marketing, events, and web content that personalize the buyer experience. When you personalize the customer journey based on user engagement and real-time information, you are more likely to deliver the right message at the right time in the best location, attracting profitable prospects for your business.

Adapt to a Changing Market

Your team can use artificial intelligence (AI) to support your business decisions and drive product innovation. With Microsoft Dynamics 365, you can quickly automate processes for better service engagement experiences while reducing operating costs. Dynamics’ AI capabilities can improve the financial health of your business, maximize customer lifetime value, and much more. Besides, your ability to adapt to changes in the market is enhanced.

Improve Decision Making

With Dynamics 365, your team can gain better insights into your brand reputation and market through access to real-time information. You can build custom dashboards to analyze the data that matters most to your company, helping you better address your customer’s needs, predict future outcomes, and make data-driven decisions to drive business growth.

Align Core Business Initiatives

Although numerous departments play a vital role in your business operations, there are often gaps between the departments that result in missed opportunities. Dynamics 365 can help close the gap through shared data and business process automation. An example of this powerful integration is Dynamics 365 for Marketing and Dynamics 365 for Sales. This integration helps your team create seamless customer experiences and increase lead generation.

What Does Bauen Solutions Do

Man Watching you using a Microsoft Dynamics solution

At Bauen Solutions, we believe every company is unique. We believe that your business solutions should solve problems, close gaps, and support innovation to maximize productivity and profitability. We believe technology is the doorway to unlimited possibilities, and we are ready to help you discover them.

As a Microsoft Gold Partner, Bauen Solutions uses the Microsoft Dynamics 365 business applications to help you build solutions unique to the needs of your company. We harness the power of a proven, hands-on approach to help you create a Dynamics 365 platform that enables you to reach your goals and find your competitive edge.

Bauen’s team of experts is well equipped to support your team through each step of the transformation process, connecting every aspect of your business so you can stay connected to your mission.

Our Expertise

Business Intelligence Performance by Bauen Solutions
Cloud Application Solutions by Bauen Solutions
Mobile Apps

Bauen Solutions

A team of professionals that see technology solutions and opportunities where companies face challenges.

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