Chatbots Guide 2020: Everything you should know
The idea of using bots in business is no longer a concept but a reality. While some are afraid bots will ultimately remove jobs from the market, the numbers are telling a different story. When done correctly, bots, especially chatbots, bring increased efficiency and productivity while ensuring better customer experiences. Helping humans do their work better than before. So, what is a chatbot exactly? And how do they fit within the framework of your company? Also, how do chatbots work? We answer these questions and more in our 2020 Guide to Everything Chatbots. Let us explore. Entering the World of [...]